- What is Clearpay?
Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic instalments, split out in a way that suits you best. You chose how much to initially pay upfront, and the remaining payment is split over 3 instalments made every 2 weeks without any interest.
- How do I use Clearpay?
Just shop on our foreveruniquehome.com and check out as normal. At checkout, choose the Clearpay payment method.
You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard).
If you’ve used Clearpay before, just log in to your Clearpay account.
Then complete your order – easy!
- Where can I use Clearpay?
Clearpay can only be used on purchases made on the Rowen Homes website and App.
- Can I use Clearpay if I’m an international customer?
Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create an Clearpay account.
- How does the Clearpay payment schedule work?
Clearpay customers have to make their first payment at the time of purchase.
The remaining three payments are deducted every 2 weeks in automatic instalments from your selected payment method.
If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
- What if I can’t pay an Clearpay instalment?
A £6 late payment free will be charged if funds are not available at the time the automatic payment is due.
An additional £6 fee will be charged if the missed payment is not made within 7 days.
Late fees will not exceed 25% of the total order.
Please see Clearpay Payment Purchase Agreement here.
- When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Rowen Homes
Visit our Delivery page for more information.
- Is there a limit to how much I can spend on a single Clearpay transaction?
Clearpay transactions are capped at a maximum of £1,000
- Can I use another form of payment with Clearpay?
Yes, you may also use a Rowen Homes gift card or promotional code with Clearpay to pay for your purchase.
- What products are not eligible for Clearpay?
Clearpay is not available on purchases of gift cards.
If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
- How do I return or exchange an item purchased with Clearpay
Clearpay returns follow our standard return process. Please note, that refunds for Clearpay will be refunded from foreveruniquehome.com to Clearpay.
We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account.
If you still have another question and need to get in touch, please click here.
Clearpay lends you a fixed amount of credit to allow you to pay for your purchase over 4 instalments, due every two weeks. To be eligible for credit from Clearpay, you must be a permanent UK resident (excl Channel Islands), aged 18+. Further eligibility criteria and T&Cs apply.
Clearpay Finance Ltd. Make sure you can make your repayments on time by each due date to avoid late fees. Not paying on time will lead to a late fee of £6 and, if your order is worth more than £24, a further late fee of £6 if it is still overdue after 7 days. The total amount of late fees you may be charged will depend on your order value. If you fail to pay on time, your Clearpay debt may be passed to a debt collection agency and this may affect your ability to use Clearpay in future.
We encourage you to use Clearpay responsibly.